Refund policy

Returns and Exchange Policy

At Drasem, we want you to be satisfied with your purchase. If you are not fully satisfied with an item, you may request an exchange in accordance with the conditions below.

At present, we do not offer refunds for change-of-mind purchases. Exchanges may be offered, or a merchandise credit note may be issued, subject to the conditions of this policy. This does not affect any rights you may have under applicable law.

General Exchange Rules

  • Exchange requests must be submitted within 3 days of receiving the order.

  • Customers must provide their receipt, online order number, or the mobile number used to place the order.

  • Products must be unused, undamaged, and returned with their original packaging, tags, accessories, manuals, and other included items, where applicable.

  • Electronics and car accessories must be returned with all original components and packaging. Products showing signs of misuse, physical damage, unauthorized modification, or incomplete accessories may not qualify for exchange.

  • Products must be compatible with the intended device or vehicle. Customers are encouraged to check product specifications and compatibility before placing an order.

  • Shipping and delivery charges are non-refundable, except where otherwise required by applicable law or where the issue is attributable to Drasem.

  • Gift cards are non-refundable.

  • Merchandise credit notes must be retained and presented when used.

  • Incorrect, defective, or damaged items should be reported to Drasem as soon as possible after delivery so that the issue can be assessed.

Instructions for Exchange

To request an exchange, please follow these steps:

  1. Contact Drasem with your order number and the reason for the exchange.

  2. Provide photographs or other details if the product is damaged, defective, or incorrect.

  3. Wait for our confirmation and instructions before dispatching the item.

  4. Pack the product securely with all original packaging and included accessories.

  5. Send the approved exchange parcel to our processing address:

Drasem
51, 2nd Floor, Al-Latif Center,
Main Boulevard, Gulberg 3, Lahore, Pakistan, 54000.

Please use a registered mail or traceable courier service and retain your tracking information.

General Conditions for Exchanges

  1. Exchange requests must be made within 3 days of receiving the order.

  2. Approved exchange items must be dispatched within 7 working days of receiving the order, unless otherwise agreed with Drasem.

  3. Customers are responsible for ensuring that products are packed securely and reach us in their original condition.

  4. Exchange approval is subject to product inspection and availability of replacement stock.

  5. If a replacement is unavailable, Drasem may offer an appropriate alternative or merchandise credit, subject to agreement and applicable law.

  6. Products covered by a separate manufacturer warranty may be subject to the manufacturer's warranty terms.

  7. Nothing in this policy limits any mandatory rights relating to defective, damaged, or incorrectly supplied products under applicable law.

For exchange assistance, please contact us through our website's Contact Us page.